Refund Policy

At pro watch repairs, we strive to provide high-quality repair services and customer satisfaction. Please review our refund policy below:

1. Refund Eligibility:

   • Refunds will be issued if the repair service is not completed as per the agreed-upon terms, or if the issue with your watch remains unresolved after the repair.

   • Refunds are not provided for repairs that have been completed successfully, but the customer changes their mind or no longer requires the service.

2. Cancellation of Services:

   • If you cancel the repair before the work is started, we will issue a full refund for any amounts paid.

   • If you cancel the repair after the work has begun, we may charge a diagnostic fee or a portion of the repair cost to cover the work completed up to that point.

3. Refund Process:

   • To request a refund, you must contact us within 1 days of receiving your repaired watch.

   • Please provide your receipt or proof of purchase, along with details of the issue with the repair.

4. Non-refundable Fees:

   • Diagnostic fees, shipping costs, or any other non-repair-related charges are non-refundable.

   • If a refund is issued, shipping costs for returning your watch may not be covered.

5. Refund Method:

   • Refunds will be processed to the original payment method within 3-5 business days after approval.

   • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exclusions:

   • No refunds will be issued for watches damaged due to misuse, neglect, or external factors (such as water damage, impact, or unauthorized tampering).

   • If the repair was performed as requested and the watch is returned in working order, no refund will be issued.

7. Customer Responsibility:

   • You are responsible for inspecting the repair work and notifying us immediately if there are any issues. We aim to address concerns as quickly as possible.

   • Any claims made after the 3 days return window may not be eligible for a refund.